If you really need to take them off, just use a screwdriver to unscrew the screws. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. My Virgin Media App. The closest I could find was this, which. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. . Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. plug that extended cable into the. I can’t find a wall socket anywhere that matches those indicated by virgin. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. The second two black cables are from a satellite dish, used by. Chris. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Most Virgin Media customers will receive a Hub 3 router. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. New Install Assistance. however the previous tenant had BT. Go to solution. The installation should take around an hour. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The pre-install team number is 0800 052 1734. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. It allows your computer to send information along your network. Thank you for your post and welcome to the community. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. They can arrange for an engineer to come to the property to complete the installation. Or you may be quicker than average! You won’t be involved the whole time. Past occupiers of your property may have removed. I have received our virgin media Hub but I am unable to plug it in to the wall socket. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. We need to remove the box inside aswell to decorate. Re: No wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 Kudos Reply. The connector with the yellow label looks like your VM connection, the other two look like satellite. First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. Solved: I was sent a Virgin Media hub in a quick start self installation package, as I'm moving into a new property and was told Virgin is - 5101234. Got my virgin media self install kit but I don't have a virgin socket. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Back a step. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Step 4. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). VM don't use fibre inside the property. Tudor. Virgin media wall socket in an unusable place. In response to Jonny-M. Please help as I need the. Virgin Media; My Virgin Media; Shop;. 4 out of 5 stars. . Tudor. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Virgin Media Install - Preparing for engineer (Install socket in specific location) This is a weird post and apologies if this isn't the right place however at somepoint we will be having Virgin Media installed at home and I'm hoping to do a bit of prep-work before hand to make sure it all goes smoothly. I have been given other details for the account such as the account number/area code and. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. However, I do not have any of the specified wall sockets available. Rob (Engineer ID XX346), who is really kind and helpful. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). The cable on the right looks like is for a Freeview TV antenna. Networking and WiFi. However, since theres no virgin media socket is it possible if someone who works at v. No photo attached. There’s not a virgin media wall socket anywhere I’ve checked. Hi Tony, which product would you recommend from Amazon?. extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Manage Your Account. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. My VM Router is is my office adjacent to hall. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 0 Kudos. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. the box should be inside your house. Broadband set up issues. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Get the Hub ready by connecting the wires. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). We have no intention of using virgin media in the future so it is fine for it to be removed permanently. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. 22-12-2022 19:19 - edited 22-12-2022 19:20. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. on 14-09-2022 12:00. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. I don't see a virgin media wall socket. 19 minutes ago. (I did this video to help/guide new engineer as I did not find any for my self when I started. Switched On Families. I'm a Very Insightful Person, I'm here to share knowledge. Sometimes there is no VM wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 150 from a. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. House on renovation at the moment and electric rewire is done. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Hi. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. No virgin media wall socket. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Excludes. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). These are the parts I could find, they were screwed into the end on the coaxial cable. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Tudor. Hello sophieboulter1. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. I am going to cancel. Options. Back a step. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. A photo would be helpful if possible. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. We have tried plugging it into the only box we found it would fit but no luck. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. ahhh the rubbish that is CS - you could try this. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Room 1 - install a twin RJ45 socket on the inside wall by the router. Sign in . Subscribe to RSS Feed; Mark Topic as New;. virgin media internal wall box. It should work ok. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Jan 14, 2022. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 12-10-2022 18:51 - edited 12-10-2022 18:59. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Manage Your Account. AnthonyRaw1986. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Thank you for your post. It is surface clipped usually. Everything is converted to specialised triple screened coaxial cable. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayAn easier option is to just get a female to female F connector, available from B&Q, Amazon and others. on 17-09-2022 22:50. Hello, i registered VM broadband and scheduled to delivery on 1st September. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. This seems like the previous occupants had the connection for the Virgin box in the bedroom, so you'll need a tech visit. How about using a 10m RJ11 to RJ11 telephone cable. Sounds like you need a manned engineer install rather than self-serve. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. 4. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. I do not have a virgin media wall socket so I cannot set up my kit. 132Mb average speed. Apparently the connection from there’s been cut off. Let us know if there's any further issues. 2. master phone socket. Go to virginmedia. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo. 100. Do a Google search on. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I need to plug the isolator cable into the Virgin Media wall socket. . . To get the cable removed or reburied, I'll need to get. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. You'll have to cut the cable and seal the hole up. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. 3. 18-02-2023 10:23 - edited 18-02-2023 10:33. 0. Sorry to hear of the lack of wall socket on the inside of your property. Plug the cables into the Hub. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Reply. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoMobile Your Account. Virgin Media engineer installation. Not all properties have a socket, just a cable. com and book a technician. Chris. Mark as New; Bookmark this message;. Entertain me; Broadband Deals. Indeed, I just took further photos which may help illustrating. Absolutely not. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Eric714. This hole will typically be up to 1cm in diameter and often positioned near your front door. A Ti-Vo was installed in one of the upstairs bedrooms. can someone DM meWhen i was connecting the isolater cable to the wall socket, i realised that when the walls were painted, some paint got onto the threaded piece of the wall socket connector. In response to robertdwhite. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Hello! I was told I could do a self install kit for my broadband installation next week. Security matters. If it’s damaged or not working correctly, it could be causing your internet issues. 9. Connect the Hub’s power cable with the blue tab. . VM BB TV Landline. Virgin Mobile. In the worst case that might be compensation to a neighbour for their loss of service. on 30-12-2022 13:33. 9 to th. Check outside for the omnibox (brown or grey) and trace the cables to the inside. I wanted. But I have no Virgin Media Wall socket in my - 5339557. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. The box and cables may have been removed by the previous occupiers. QuickStart, set up and connections. (knowledge is power) Sun 05-Jan-14 12:53:34. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Up to 3 WiFi Pods if needed. 1 Kudo. It is likely you will be waiting a few days. Browse Virgin Media Virgin Media Community. You could take a risk and do it yourself, but if anything goes wrong you will be responsible. It may just be a loose cable rather than a socket. a week ago. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Options. )In this video, I am showing the sta. There are 10 types of people: those. Tudor. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Not all properties have an internal wall box. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Tried looking but can't see a way to book an engineer for this? Thanks. Account - Mobile. Virgin Phone Switchover. I'm sorry to hear about the missing wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It works fine and my router (which is the black box in Picture 2),. Went outside and there appears to be nothing on the other side (maybe removed). 0 Kudos. Bits and bytes. on 21-02-2023 19:59. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I don't work for Virgin Media. I am happy to help with this. Re: Moving virgin media wall socket. - 5250024If you wanted to take Virgin Media phone services, they would most likely remove all that and run a fresh cable to a telephone wall socket. Virgin Fibre Areas only. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'll send you a PM now to book this in. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. If there is one you need to trace it back to the wallbox outside where it will connect to a splitter inside it. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 4. 4 out of 5. just moved in, can see the brown cable coming in from outside but there's no VM. and view the images for a range of different wall box options. . You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Mobile Your Account. 3 weeks ago. #1. Back a step. You can also check for a loose cable as not all properties have a socket. The isolator has a terminator cap (marked below) fitted to the open end. VM don't use fibre inside the property. The wall box may be branded with the logos of an old cable TV company (not VM). The first thing is to start making alternative arrangements for your internet connectivity. Hi everyone, I moved to a new flat. Try plugging the cable you can see into the hub to see if it works. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. . Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. wall socket. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. I was never asked if I had a wall box. I can only find the TV socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. My Virgin Media App. If possible, I would like to get rid of this rather ugly white. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. provided, I shall give them a call tomorrow. . 1 Mar 2016. The wall box may be branded with the logos of an old cable TV company (not VM). But I. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. A network adapter – you’ll need this for every computer you want to connect. Virgin Media: TiVo® service. These enter my house via an air brick/vent very close to. CryptoRobert_P. If you can call our Pre-installs team on 0800 052 1734, they will be able to convert this to a manned install. Speed11-11-2022 12:53 - edited 11-11-2022 12:58. 4. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. These enter my house via an air brick/vent very close to. Their is Virgin media wall socket. Try that and see if you can connect. It is likely you will be waiting a few days. on 24-01-2022 21:07. Please help. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Tudor. 3 weeks ago. Wish this was made clearer when. We would like to show you a description here but the site won’t allow us. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. The cable going in will be a double “shotgun barrel” type cable. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Virgin Mobile. The box and cables may have been removed by the previous occupiers. Virgin Media don’t do any Fibre connections to inside the house. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. In any event, you may want to tidy up the cables anyway, in which case you should get a VM tech in to fit a proper wall box etc. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Call the Pre-installation and delivery team on 0800 052 1734. You may need to use the. Some properties do not have a wall socket, only a cable. Incidentally the phone socket is redundant if not in use and can be safely removed. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. RedTomato said: I removed my Virgin cable about a month ago. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Get virgin engineer to move the wall socket. Very Insightful Person. Tried to connect it but unfortunately there is no wall socket at all in property. The house is a new build, there's no lead in the paint, no aquarium or anything like that. A modern (NTE5) BT master socket fits in a normal plug-sized recess in the wall and contains a standard telephone socket directly connected to the incoming BT phone cable and a plug (built into the lid) which connects the house wiring to this. Verify that the white cable is securely connected to the Virgin Media wall socket. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. Options. See where this Helpful Answer was posted. Just had the Hub 3 delivered for Quickstart. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Dave. Virgin Media; My Virgin Media; Shop; Help;. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Standard Member. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. self install.